Am I allowed to ride my bicycle against the flow of vehicular traffic?
No. Bicyclists are required to obey the same traffic laws as vehicles, including riding in the same direction as the flow of vehicular traffic, stopping at stop signs and red lights and all other traffic laws. Riding with the flow of traffic is for the safety of the bicyclists because it increases the motorist's ability to see bicyclists. Motorists are not expecting traffic (autos or bicycles) coming from the opposite direction of traffic and therefore, may not see a cyclist riding in the wrong direction. Most collisions involving bicycles are caused by bicyclists riding the wrong way on a street.
Am I allowed to ride my bicycle on the sidewalk?
It is against the law to ride a bicycle on the sidewalk except in residential areas and where a sidewalk is specifically designated as a bike route. When riding a bicycle on a sidewalk where permitted, the bicyclist must yield the right-of-way to any pedestrian, and must give an audible signal before overtaking and passing a pedestrian.
Are Livermore schools so bad that we need to have officers on campus?
No. Livermore schools have fewer problems than many schools in other areas. Unfortunately, crimes, drug use, and other problems needing intervention do occur. Placing officers on campus was done as a proactive move to have campus policing handled by officers who regularly work closely with the staff and students. The schools are their "beat." Many police departments throughout the nation have SRO programs. The SRO's work during school hours and are expected to respond to police calls at any school in the District. They are mobile and may be at different campuses from time to time.
Are other water retailers also adjusting water rates?
Yes, they are. Water retailers have largely been recovering operating, maintenance, and renewal/replacement costs through volume based water rates. During the recent four-year drought, lower water use resulted in insufficient revenues being collected and reserves being drawn down. The retailers have fixed costs that are not affected by low much water is used (i.e., cost of maintaining pipes, pump stations and tanks, employee costs, and customer service costs. Maintenance and replacement costs also increase as the water infrastructure ages. Factors such as these have led water retailers to adjust and increase water rates.
Are recycled water systems kept separate from drinking water system?
Yes. Standard practice requires separate pipes for drinking water and recycled water. Guidelines set by the Department of Health Services ensure that recycled water facilities are clearly distinguishable from other water facilities to avoid mixing of supplies. Pipes are made of purple material, and labeled with the words "Recycled Water - Do Not Drink."
Are there special pail liners available?
At this time, there are no special pail liners available. Therefore, please use only paper towels, newspaper, paper bags, or no liners in your kitchen pail. You may also use cardboard ice cream containers or non-plastic milk containers for food scrap collection, and then place all the materials in the organics cart. Food-soiled waxed paper and cardboard can be composted with food scraps. Please remember to keep plastic out of the organics cart.
Can a friend or family member who is not a First Time Homebuyer (FTHB) purchase the home with me even if I am a FTHB?
No. All parties must be FTHB. (See Program Guidelines for a definition of a FTHB.)
Can a police officer search my vehicle just because they smell marijuana coming from it?
Yes, a police officer can use his/her senses (ie: sight or smell) to determine reasonable cause to search your vehicle if the odor of marijuana is present.
Can I create my own video lists?
You can save titles to watch at a later date by clicking on +My List. You can access the +MyList option by either hovering over the title, or clicking on the title, either way will work. Titles are then added to your Watchlist. You can see your saved titles by clicking on your username at the top of the page.
You can also create and share playlists of videos using the playlists feature.
Can I fax or email my application to the City?
No, the City needs the original application with a wet signature.
Can I get a free food pail to use in my kitchen to collect food scraps?
If you live in a single family home and did not receive a food pail when you moved in to your home or when Livermore Sanitation began collecting garbage in Livermore, please call them to receive a free food pail at (925) 449-7300.
If you live in an apartment or multi-family dwelling, please contact your property manager directly to see if they are available.
Can I get my dog licensed by mail?
Yes, you can register by mail. Send us the rabies and spay/neuter certificate, which we will return, and the correct fee.
Can I have a stop sign installed, speed bump installed, "Slow Children at Play" sign installed, or have the speed limit lowered in my neighborhood to slow down traffic?
Can I leave my carts out on the street in between collection days?
No. The Livermore Municipal Code requires all carts to be collected off the street by midnight of the collection day. Carts must not be placed out for collection prior to sunset of the day preceding collection.
Can I manage multiple library cards from a single phone?
You can manage your entire family's library cards from a single phone. When you receive notices from Shoutbomb they will contain information for all the library cards linked to your phone.
Can I pay for backyard or sideyard service even if I am able to bring my carts to the curb?
Yes. This service is available at an increased rate. Call the Livermore Sanitation Customer Service Center to set up the service at 925-449-7300.
Can I pay on-line?
Yes, once an online account is set up. Visit the Livermore Sanitation web page and click on Account Login or follow the direction on the page to set up an account.
Can I provide a resume to Human Resources?
The City only accepts applications for positions currently open for recruitment and a resume may serve as an attachment to an employment application. Review the employment brochure for application requirements.
If a current recruitment does not meet your interest, you may fill out an online interest card to be notified of future recruitments with the City.
Can I put my kitchen pail at the curb for collection?
No. The kitchen pail is for indoor use in your kitchen. Please empty food pail contents into the organics cart. The organics cart will be collected weekly on your scheduled collection day.
Can I recycle plastic bags in my recycling cart?
Yes! To recycle plastic bags, place several bags inside one bag, tie off the bag, and place it in your recycling cart.
The Lucky stores (1951 Holmes, 2000 Portola), the Safeway stores (1554 First Street, 4495 First Street) and the Nob Hill store (919 East Stanley) all recycle plastic grocery bags in-store.
Can I still submit an application if I don’t meet all of the program guidelines (i.e. FICO score, down payment, etc.) at the time the application is due?
Yes, you may still submit an application, but if you are selected you must meet all of the program guidelines at the time you are contacted.
Can I transport marijuana in my vehicle?
No, marijuana CANNOT be transported in your vehicle unless it is contained in a SEALED container in your truck and out of the reach of the driver and passengers.
Can I use a plastic bag to line the kitchen pail?
Please do not use plastic bags to line your food scrap pail. Even compostable plastic does not break down in a commercial composting process, and contaminates the finished compost product.
Can I use containers other than the ones provided by Livermore Sanitation?
No. The automated collection trucks are designed to accept only the garbage, green waste and recycling containers provided by Livermore Sanitation. Other carts or cans cannot be used with this system.
Can my child who is a provisional driver drive their siblings to school if they have a note?
No, unless (per 12814.6(a) V.C.) you live in rural areas (i.e. Mines Rd., Morgan Territory) where reasonable transportation facilities are inadequate (i.e. bus or taxi) and operation of a vehicle by a minor is necessary to transport the licensee or the licensee's immediate family member. The licensee shall keep in his or her possession a signed statement from a parent or legal guardian verifying the reason and containing a probable date that the necessity will have ceased.
Can my passenger(s) in my vehicle smoke marijuana?
No, your passenger(s) cannot smoke OR possess marijuana while in your vehicle.
Can Stockmen’s Park be modified?*
No. The City Council has entered into a contract with the Stockmen’s Association, which cannot be unilaterally modified by the Council. Also, the Stockmen’s Association has noted they are satisfied with the current park size, location, and design elements.
Can the City Attorney help me with my legal problem regarding personal issues not involving the City of Livermore?
No. The City Attorney's Office represents the City of Livermore through its employees and elected and appointed officials. The City Attorney’s Office does not represent individual clients. If you have a claim against the City, please view this document.
Can the City control commercial cannabis operations in Livermore, in light of the passage of Adult Use of Marijuana Act (AUMA)?
Yes, the AUMA prohibits the state from issuing a license to a commercial recreational cannabis business if that would violate a local ordinance of the jurisdiction in which the business will operate. This means that if the City of Livermore wishes to adopt regulations regarding commercial recreational cannabis business, it should adopt an ordinance prior to January 1, 2018. These regulations may include reasonable restrictions on personal indoor and outdoor cultivation of recreational cannabis plants.
Can visually impaired users access the films?
Yes, Kanopy's website and video player are both fully compatible with all screen readers on desktop browsers, as well as with iOS and Android devices.
Can you stream to your television?
A Kanopy app is currently available for the web-enabled TV devices below. Click on the links to find more information on how to access and use these:
Can't you demand that these pilots not fly over this neighborhood?
No. In accordance with the Federal Preemption on Airspace regulation (49 U.S.C. 40101), the FAA has exclusive authority in regulating airspace over the United States and prescribes air traffic regulations on the flight of aircraft.
Although staff makes pilots aware of the impact that overflights have on the residential community and asks that such overflights be avoided, safety permitting, the City does not have the authority to address or act upon aircraft in flight. Therefore, all of Livermore's noise abatement procedures including the restraint from night flying policy are requests to pilots, and hence, are voluntary in nature.
Do I get to keep the equity in a Below Market-Rate (Inclusionary) home?
Do I have to appear in court on every citation?
No. Wait for the courtesy notice in the mail or 60 days from the issuance of the citation whichever comes first for instructions.
Do I have to participate in the food scraps program?
Participation in the food scraps program is voluntary. The food scraps program was added to the yard waste program as a convenient way for residents to compost the food scraps instead of sending them to the landfill. In addition, using the food scrap program may help residents decrease the amount of garbage that is placed in the trash cart. This may save residents money by allowing them to switch to a smaller trash cart.
Do I need a permit for a yard or garage sale?
No you do not need a permit. There are limitations to the number of days, hours and the location of signage.
Do I need a permit for flat concrete work in my backyard?
No you do not need a permit for flat concrete work in your backyard.
Do I need a permit to replace my windows or my front door?
Yes, both replacement of windows whether retrofit or new construction style require a permit. Replacement of glass only does not require a permit. A permit is required for the replacement of a pre-hung front door. A permit is not required if the frame of the door way will remain and a new door will be set on existing hinges. Window Replacement handout.
Do I need to bring my dog in to get a license?
No. Just bring in the rabies certificate, proof of spay/neuter, and a check or cash.
Do the officers have to notify the parent before they talk with a student at school?
Officers are required to notify parents only after they have arrested a juvenile. Several students may be interviewed during an investigation, and there is no requirement to notify parents each time this occurs. As a matter of routine, parents are notified when a student is involved in a serious matter or there is some other concern the parent should be aware of. School district policy is that school staff will attempt to notify parents either prior to or during an administrative interview that school staff (not the SRO) is conducting.
Do the SRO's wear uniforms and carry weapons?
Like other police officers, SRO's wear a standard police uniform and are armed. The uniform makes the officer instantly recognizable as a law enforcement officer, which is important when intervening in emergencies. Also, one of the SRO program's goals is that students become more comfortable about the presence of a regular uniformed police officer.
We have two licensed counselors who speak Spanish. Our case manager also speaks Spanish.
Do you pick up trapped wildlife?
No. Nuisance wildlife issues are handled by Alameda County Vector Control 510-567-6800
Do you trap cats?
We do not provide traps. We pick up contained cats, ie: cat carrier, humane trap, etc.
Does all paper go into the organics cart?
No, only certain food-soiled paper like paper towels, napkins, plates, cups, and bags. Newspaper and paper bags used to line the pail can go into the organics cart as well as cardboard ice cream cartons and non-plastic milk jugs used as food scrap collection containers. Please remember to keep plastic out of the organics cart.
Does Livermore have a curfew like other airports have in place? If not, why?
Livermore does not have any noise restrictions, curfews or ordinances in place.
Very few airports in California have curfews and those were established prior to the adoption of the Airport Noise and Capacity Act of 1990. Since the passage of that federal legislation, it has become virtually impossible to establish a curfew at a public airport. While there is officially a process (e.g., Part 150, Part 161 studies) that can be used to establish a curfew, to date the FAA has not approved the establishment of a new curfew.
The FAA's and the state's basic criteria for noise compatibility planning is defined by extent of the 65 CNEL noise contour. An airport is legally considered as "noise sensitive" when the 65 CNEL noise contour reaches into residential areas. (This is not to imply that residents are not disturbed within the 60 CNEL or 55 CNEL noise contours.)
Livermore has considerable buffer zones beyond the end of each runway that contain the 65 Community Noise Equivalent Level (CNEL) noise contour well within the boundaries of the airport, even in 2020 with the forecast 370,000 operations. Since Livermore does not meet the basic criteria, the FAA will not support or fund a Part 150 noise compatibility study, nor permit that any access restrictions be implemented.
Does the approved Downtown Plan provide adequate parking?*
Yes. The approved plan provides 1,358-1,448 total public parking spaces (not including parking for the residential units, which is provided underground), including:
Replacement of run-down asphalt and gravel parking areas with surface parking and a parking garage;
Public parking spaces distributed in a new garage at South L Street, a ground level expansion of the existing garage at I Street, and underground parking for the hotel;
Two new drop-off areas, on the east and west sides of the Bankhead Theater;
Significant expansion of accessible parking (ADA), from 3 spaces to 16-18 spaces, adjacent to the Bankhead Theater and the two new drop-off areas; and
Diagonal parking spaces provided along the length of the new east/west street, slowing vehicle traffic, providing an inviting pedestrian experience, and giving visitors and residents convenient access to the park and nearby retail businesses.
Does the approved plan meet the affordable housing obligations?*
Yes, both the number of affordable housing units and the financial obligations originating from the funding sources used to purchase the site are fully satisfied by the combination of 130 affordable workforce housing units on the downtown site and at least 75 units of affordable senior and veterans housing on the Civic Center site enabled by the Stockmen’s deal.
Does the City check my driver's license with the Department of Motor Vehicles?
If the position you are applying for requires a California Class A, B, or C driver's license, the City will require verification from the Department of Motor Vehicles.
Does the City of Livermore currently permit medical or recreational cannabis dispensaries, commercial cultivation, and/or manufacturing of cannabis product within City limits?
No. Presently, medical and recreational cannabis dispensaries, commercial cultivation, and manufacturing of cannabis products are not allowed within the City limits.
Does the City offer internships?
The City may have internship opportunities in specific departments, depending on the needs of the City. Internships are unpaid and listings may be found under "Volunteer Opportunities."
Does the City require my fingerprints to check for criminal offender record information?
As part of the reference checking process (prior to a job offer), the candidate must pass a fingerprint screening to check for criminal offender record information with the California Department of Justice and the Federal Bureau of Investigation.
Does the City use recycled or reclaimed water for irrigation?
The landscape areas that are part of the districts currently do not use recycled or reclaimed water for irrigation. While the City would like to use reclaimed water from it’s Wastewater Reclamation Plant, at this time, there are no reclaimed water lines in the district areas.
Does the water contain fluoride?
Water supplied by the Livermore Municipal Water does not contain fluoride.
How about draining my pool. Any special steps for that?
The city recommends draining swimming pools into a sanitary sewer.
How are assessments established?
Every district has a maximum allowable assessment which is established at the time of district formation. The maximum assessment is based on maintenance cost projections to cover the cost of maintaining the landscaping and related landscape amenities within each district. Annual adjustments to each district’s assessment are made (up or down) in an effort to balance district maintenance costs with district revenue. The level of assessment cannot exceed the district approved maximum allowable assessment.
How are crimes on campus investigated?
When a crime is brought to the attention of the SRO or school staff, it is investigated. A large part of the investigation process involves interviewing victims, witnesses, and possible suspects. Students may be called out of class in order to accomplish this in a timely and efficient manner. In some cases, the SRO may contact a student at home.
How can I contact the Red Cross?
For non-emergencies and other inquiries, please call (888) 443-5722
The Livermore Police Department has a Car Seat Check the 2nd Thursday of each month. To make an appointment contact Officer Traci Rebiejo at email@example.com or at (925)371-4858. Appointment required.
How can I keep track of my videos?
You can track your viewing activity by visiting My Dashboard > Recently Viewed. The Recently Viewed page will list every video you have ever watched, even after the 3-day period has ended. If a video is still within the 3-day viewing period, the list will include the amount of time left on that viewing period.
How can I protest the proposed rate adjustments?
Only valid written letters and emails will be counted as formal protests to the proposed rate adjustments. Calls, faxes, and public comments made during the public hearing will not be considered valid protests. Only one protest per property will be counted. To be valid, the protest must:
Include a statement that the letter or email is a protest to the proposed Sewer Service Charges,
List the assessor’s parcel number (APN), utility account number, or street address of the property,
Include the name of the property owner(s) or customer(s) submitting the protest,
Include an original signature from the property owner(s) or customer(s) submitting the protest by mail. A typed signature is required for email submissions.
Submit a Protest by Letter: If you would like to submit a written protest, you can mail it to ATTN: City Clerk’s Office (Sewer Service Rate Protest), 1052 S. Livermore Avenue, Livermore CA 94550. All protest letters must be received by 5:00 p.m. on April 27th.
Submit a Protest through Email: Due to the current crisis, protests will now also be accepted via email. If you would like to submit a protest, send it to firstname.lastname@example.org with “Sewer Service Rate Protest” as the email subject line. Emailed protests must be received before the beginning of the Public Hearing.
How can I report annoyance phone calls such as telemarketers and sales persons?
Report these types of incidents to the The Annoyance Call Bureau 800-348-8727 or access their website at:
If you do not oppose the proposed rate adjustments, no action is necessary. However, you may submit a public comment at the April 27, 2020 public hearing to voice your support.
Public comments for this hearing can be submitted through email or YouTube. Public comments submitted through email should be sent to email@example.com no later than 5:00 p.m. on April 27th. Public comments submitted through YouTube should have “Public Comment” and “Item #” as the first words of the comment.
How come the taste of my water changes from time to time?
The minerals in a water supply affect the “taste” of the water, just like different brands of bottled water will taste different. Livermore Municipal Water receives all of its water supply from the Zone 7 Water Agency, the Valley's water wholesaler. Zone 7 treats water from the State Water Project in the Sacramento-San Joaquin Delta, and from groundwater wells in Pleasanton. As part of managing these potable (safe to drink) water sources, Zone 7 will vary the mix of treated surface water and disinfected well water delivered to the retail water agencies in the Valley. Over the course of a year, Livermore Municipal Water receives mostly treated State Water Project water. On occasion, it will receive more groundwater. The variation in the mix of surface water and groundwater delivered to Livermore may result in changes in the taste of the water.
How do I apply for a job?
When applying for a job, thoroughly complete the employment application and supplemental questions. The City only accepts applications for currently open recruitments. For a listing of current recruitments, go to Employment Opportunities.
How do I apply for a toilet rebate?
Livermore Municipal Water, the California Water Service Company, and Tri-Valley water wholesaler Zone 7 Water Agency have partnered to offer customers rebates on high efficiency toilets that use 1.28 gallons or less per flush. Click on the following link for more details and to download an application: Details and Application. Livermore Municipal Water customers may also obtain details and an application by calling the City of Livermore Finance Department at (925) 960-4320. California Water Service Company customers should contact Cal Water at (925) 447-4900.
How do I dispose of large household items that do not fit in my garbage cart?
Residents are provided three annual clean-ups at no extra cost per 12 month period. Each clean-up allows residents to put out three cubic yards of allowable materials as part of the regular service. Residents may also include one e-waste item or appliance with each clean-up at no additional charge. Call the Livermore Sanitation Customer Service Center at 449-7300 to set up an appointment and for more details regarding which items are allowed.
Go to the Livermore Police Department and fill out a Request for Initial Investigative Review or download a form by clicking on Request for Initial Investigative Review. You will be contacted by mail regarding the results.
How do I file for a Restraining Order?
Restraining Orders are managed by the Alameda County Courts. Use this link for more information.
How do I find out about crime statistics in a particular neighborhood?
You can look at the crime maps located on the website.
How do I find out about job postings?
The City of Livermore's Human Resources "Employment Opportunities" webpage is updated on a continuous basis and is subject to change at any time without notice. If you are interested in jobs besides what is currently listed, you may complete an online interest card to be notified by email at the opening of such recruitments. Be sure to keep your applicant profile up-to-date with your current e-mail address.
The Human Resources Division maintains a folder of job announcements received from numerous agencies. Visit us in City Hall to view these announcements. Other employment resources include:
How do I find out about local (or national) mental health services?
Call us at 925-371-4747 or check our website at cityoflivermore.net under Horizons Family Counseling/local and national resources. We have an extensive list, with links, to other agencies that can be of help and support to you.
How do I get a copy of a Collision Report?
Go to the Livermore Police Department and fill out a Report Request referencing your report number. There is a $10 fee to obtain a copy a copy of your collision report. Please allow at least 10 business days after your collision to request a report. Contact the Records Division at (925)371-4909 to ensure your report is available.
How do I get a copy of traffic counts or a speed survey?
For a copy of traffic counts or a speed survey, call Transportation Engineering at 960-4500.
How do I get a crosswalk in my neighborhood?
Crosswalks are not safety devices. They are used to guide pedestrians into a preferred path and should not be used indiscriminately. Crosswalks are marked at intersections where there is substantial conflict between vehicles and pedestrians, where significant pedestrian concentrations occur, where pedestrians could not otherwise recognize the proper place to cross, and where traffic movements are controlled. When a crosswalk is requested, a traffic study will be conducted to determine if a crosswalk is appropriate. If you have any questions, please call Transportation Engineering at 960-4500.
How do I get a dog license?
Dog Licenses can be purchased through the Finance Department 925-960-4315
How do I get information regarding my towed vehicle?
Contact the Records Division at (925)371-4909 Monday – Friday 8:00a.m. to 5:00p.m. Dispatch can assist you after business hours at (925)371-4987.
How do I get more information about recycled water in Livermore?
Call the Water Resources Division at 925-960-8100.
How do I get more information about the City of Livermore Stormwater Program?
Call the Water Resources Division during regular business hours, Monday through Friday, 8:00 a.m. to 5:00 p.m. That number again is 960-8100.
How do I get on the list for the housing downtown?
The City currently has not chosen a developer for the new rental housing project. For other Affordable Housing Opportunities please click below.
How do I get Traffic Calming Devices in my neighborhood?
Contact the City of Livermore at (925) 960-4500.
How do I go about getting a crossing guard in my neighborhood?
Crossing guards are primarily used to assist elementary and middle school students across the street on an identified route to school. The City of Livermore uses City-adopted guidelines to evaluate the needs for adult school crossing guards. State guidelines are based on the results of extensive research. All requests for new adult crossing guards should be directed to Transportation Engineering at 960-4500. Staff will thoroughly study the location. If it is determined that a crossing guard is warranted, a request will be forwarded to the Police Department to budget funds and hire a new crossing guard.
How do I know if my phone works with the Shoutbomb service?
Send a text message with only the keyword TEST to (925) 800-6053. You should receive a short message “Test Successful”. This message indicates that your phone will work with the Shoutbomb service.
If you receive a reply telling you that we could not understand your message, this typically means you sent a keyword in the wrong format. For example, SIGNUP is correct while SIGN UP is not. Keywords must be one word only – no spaces or punctuation.
How do I know my water is safe to drink?
The water that Livermore Municipal Water supplies to you meets or is better than all federal and state drinking water regulations. These regulations require close monitoring of all water supplies, and we report a summary of the monitoring results each year View the Livermore Municipal Water's latest Water Quality Report.
How do I make a donation?
Simply call 925-371-4747 to find out the best way to make a donation to Horizons Family Counseling.
How do I prepare for the testing process?
To prepare for the testing process, it is helpful to review the job announcement and job description to identify job responsibilities, knowledge, skills, and abilities necessary for the position. You should also conduct a self-assessment of the related competencies you specifically possess which are transferrable to the position for which you are interviewing.
You might also find that gathering information about the Division, Department, and City is helpful.
Practice your interviewing skills with a friend or family member.
How do I register a firearm?
Call Department of Justice Firearms Unit (916) 263-4887 or access their website at:
Contact the Abandoned Vehicle Hotline at (925)371-4824. Be sure to leave the location, description and license plate number of the vehicle in question. There is a high volume of calls so we ask for your patience in processing your request.
Visit the City of Livermore Police Department's Report Traffic Problems page or contact the Traffic Unit at (925) 371-4850.
How do I sign up for or make an appointment for family counseling or other services at Horizons Family Counseling?
You will need to call Horizons at: 925-371-4747 to make an appointment. The counselor-of-the-day will do an intake which takes about 10-20 minutes. We will need information such as names, phone numbers, addresses, and the reason that your family is seeking help. The counselor will also do an evaluation of level of risk. An appointment will be scheduled as soon as schedules allow.
How do I sign up for the Parent Project?
Call 925-371-4747, our main number, to either sign up or be put on a waiting list for the next-offered program. We welcome your calls.
How do I start Neighborhood Watch in my neighborhood?
Speak with your neighbors and get an idea for who will be willing to participate and select a Block Captain.
Then choose a couple of dates/times that work for the majority of the group.
Call the Crime Prevention Office at 371-4978 to set up your first Neighborhood Watch meeting.
How do I start or stop water service?
To start or stop water service, call the Finance Department at 960-4320.
How do I view or pay a City of Livermore Water Bill?
City of Livermore Water customers may visit the online biller website to view or pay their City of Livermore Water bill.
A household includes all persons who reside in a housing unit. Persons included in the household must have lived together in one location for a minimum of six months prior to the initial date of the application.
How does the City of Livermore water customer rates compare to other Valley water retailers?
Water rates cannot be directly compared between retailers due to a variety of factors such as differences in the age and size of water storage and distribution systems, the use of groundwater pumping to meet demands, the number of customers, average customer water consumption, and policy objectives.
For example, as a result of historical agreements, the California Water Service Company-Livermore District and the City of Pleasanton have substantial "Independent Pumping Quotas", which means they are able to pump and distribute groundwater at lower costs to meet their customers' water demands; Single Family Residential customers using 15 units of water a month, pay in the range of $65 to $78 per month. In comparison, the City of Livermore's Municipal Water Utility and the Dublin San Ramon Services District have minimal Independent Pumping Quotas, which means they must rely on more expensive water supplies purchased from water wholesaler, Zone 7 to meet customer demands; single family customers using 15 units of water a month may pay about $95 per month.
How does the housing fit into the overall approved plan for the downtown site?*
Overall, housing comprises less than 9% of the site (open space is the most dominant use, at 44% of the site area). The housing is located at the northwest corner of the site, at South L Street and Railroad Avenue. Housing in this location will allow for a transition from the four story residential units planned on the west side of South L Street, on the former Groth site, with four stories at South L Street and then three stories adjacent to Stockmen’s Park.
Housing is distributed among four buildings with appropriate setbacks from the sidewalk and a wide community green space connection through the middle, from South L Street to Stockmen’s Park and ultimately out to South Livermore Avenue.
How does the total of 130 approved housing units on the downtown site compare with prior expectations?*
In 2005 plans for the site included over 400 housing units. In 2016 the City issued a Request for Proposals (RFP) for up to 260 units.
How is recycled water treated?
Wastewater goes through primary, secondary and advanced tertiary treatment at the Livermore Water Reclamation Plant. During a primary treatment, large solids are removed. Secondary treatment uses bacteria to remove approximately 95-98 percent of the remaining solids and organic material. Tertiary treatment employs filtration to remove any remaining solids and uses a disinfectant (ultraviolet disinfection), to destroy bacteria, viruses and other pathogens. These processes duplicate nature's own purifying actions.
How is recycled water used?
California is a pioneer in the field of water recycling. Successful projects exist for practically any type of reuse imaginable. Landscape irrigation has been practiced for more than 50 years, and recreational uses and industrial recycling are also common. Agricultural irrigation, always an important reuse for forage crops, has expanded in recent years as a result of major studies demonstrating that tertiary treated water is safe for raw-eaten (uncooked) crops. There are many examples of recycled water being used to support and enhance aquatic habitat, fish, and wildlife.
How long are the classes?
The English & Spanish-Speaking Parent Project® are both 10 weeks in duration. Each weekly session is three hours – a total of 30 hours of parent training. The classes are held on Tuesdays from 6-9 PM.
How long do I have to live in the Below Market-Rate Inclusionary home before I can sell it?
There is no minimum or maximum time limit for home ownership before sale.
How many pets can I have?
You can have 6 pets total, only three can be dogs
How many titles can I watch?
You can watch a maximum of 5 videos per month. You will receive 5 play credits every month. Once you press play on a video, you will automatically use one (1) play credit.
Once you press play on a video, you will have 3 days to view it as many times as you like without using another play credit. If you would like to watch the same video after the 3 days have passed, you will use up another play credit.
How much are closing costs?
Usually between 3% and 5% of the purchase price of the home.
How much do I pay for the LMD?
Since each district’s costs are based on the area and number of lots within the district, you will need to review the Engineer's Report for your district to determine your assessment.
How much is the fine?
The court has different fine amounts based upon the severity and frequency of the violation. The court will provide this information on a courtesy notice that is mailed to the address you provide.
How much open space does the plan provide?*
The approved plan provides 3.5 acres of publicly accessible open space, which is 44% of the site. Included in the open space is Stockmen’s Park, which is approximately 1.5 acres (roughly the same size as the 1.65 acre Carnegie Park).
How often and for how long can space be reserved?
Minimum of one week.
Maximum of four weeks per twelve months.
No more than twelve months in advance.
Groups which have not used the space in the past twelve months get priority.
How to make a reservation?
Civic Center Library Community Rooms or Library Board Room
Contact Library Administration (925) 373-5599.
Reservations can be made Monday through Friday from 8 a.m. to 4 p.m.
Reservations are available up to six months in advance.
Payment and a Premises Use Permit are required two weeks prior to the reservation.
Download an Application Form (Premise Permit) or the Library Premise Use Policy:
Exhibitor provides a full list of items to be displayed including monetary value when the exhibit is installed.
Library accepts no responsibility for the preservation, protection, possible damage or theft of any item displayed or exhibited.
How to reserve the gallery?
Contact the Library Administration Office - 925-373-5500 extension 5599 Monday through Friday - 9 a.m. to 5 p.m. for current availability before filling out a form.
Complete and submit an Art Gallery Interest Form to Library Administration from the 1st-5th of the month no more than a year in advance of the month you want to exhibit. For example, you would submit an Interest Form September 1st-5th of 2011 for an exhibit in September 2012. You will then receive a written response around the 10th of that month.
Exhibitor provides a full list of items to be displayed including monetary value when the exhibit is installed.
Library accepts no responsibility for the preservation, protection, possible damage or theft of any item displayed or exhibited.
How was the housing unit size and mix determined?*
The approved plan provides a net average unit size of 650 square feet. This average size allows for a variety of unit types, including studios, one and two bedroom units. This mix will implement Council direction that the units be affordable workforce rental units (as opposed to senior units, which would be a mix of studios and one bedroom units).
How was the size of the meeting space in the hotel determined?*
Experts studied our market and found that the market will support a 125-135 room hotel. Studies show that 1,000-1,500 square feet of meeting space would best match a 125 room hotel. The terms sheet between the hotel builder and the City, approved by Council in February 2018, includes a meeting space of 1,500-2,000 square feet within the hotel.
How will the existing 63 space parking lot next to the Bankhead Theater be replaced?*
A new street will wrap around the hotel and provide a drop-off area for the Bankhead Theater and adjacent businesses with 24 parking spaces, 10 of which will be accessible (ADA).
A new parking area with 6-8 accessible (ADA) parking spaces will be provided on the east side of the Theater.
A surface lot with 57 parking spaces will be provided adjacent to the existing parking structure (referred to as the I Street parking expansion) on land currently owned by the City.
The hotel will provide 100 underground spaces, open to the public on a fee basis.
I am looking to see if a family member has been arrested. Where can I call?
If you are trying to find someone who has been arrested in Alameda County you can access the county website at:
I don’t need Livermore Sanitation to collect my garbage, recycling, or green waste. Do I have to set up service with them?
Yes. It is mandatory that all residents and businesses subscribe with Livermore Sanitation for solid waste cart collection services (which includes garbage, recyclable materials, and green waste). An exemption from this requirement is allowed for residents if no food waste and no solid waste is generated from the home.
I have a high bill. How do I determine if I have a water leak?
I have a Medicinal Marijuana Card, can I smoke marijuana while I'm driving?
No, driving while smoking marijuana is always illegal, even with a medicinal marijuana card from your doctor. Driving while under the influence of marijuana may result in a DUI arrest.
I have questions about my water bill. Who do I call?
Please call the Finance Department at 960-4320 with any billing questions.
I have to wait a long time at a traffic signal, even when there is no one in the opposite direction. Can the City fix this?
This condition could be an indication of a signal malfunction. However, if it occurs on a major street during commute hours it could be the result of coordinating the traffic signals to favor major street traffic. Please call Transportation Engineering at 960-4500 to report the problem.
I need assistance finding housing. Where can I go for this?
The City of Livermore Housing and Human Services Division offers a wide array of services and information. This information can be accessed with the following link.
I received a citation for a cracked windshield. The bottom of the citation reads that I have 60 days. Do I have 60 days to repair the windshield?
No. Every time the vehicle is driven is a new violation. You have 60 days to respond to that citation or when the court notifies you.
I ride a motorcycle/bicycle and I have problems getting the traffic signals to change for me. Can the City help me?
Motorcycles/bicycles should wait in the center of the traffic lane or bike lane if provided at a traffic signal about 3 feet behind the limit line in order to be detected. If the traffic signal still does not change, report the problem to the Maintenance Department.
I want to fill my swimming pool. Any special steps I need to take?
There are no special steps required. You will be charged for the water in accordance with current water rates.
I want to talk to someone about my water quality concerns.
The Water Resources Division staff is happy to answer customer concerns with water quality. If the problem is easily recognizable, we will provide help by phone. If the problem appears to be serious, one of the Livermore Municipal Water staff will visit to assess the problem. Contact a Livermore Municipal Water staff member by calling 960-8100 Monday through Friday, 8 a.m. to 4 p.m. If you have a serious concern and it is outside those hours or during the weekend, call 960-8160.
I would like to install/replace a fence at my home. What do I need to do?
Although permits are not required for fences up to 7 feet tall, there are required setbacks and height limitations for fences. Typically a fence of not more than 6 feet in height is allowed to the sides and rear of a residence. Fences in the front of a home are limited to 3 feet in height. There are special considerations for corner lots, lots that back up to major streets like Portola Avenue, as well as homes in the South Livermore Valley Specific Plan (please see page 9-26). General fencing guidelines can be found here.
I would like to put up a shed, patio cover, or arbor. Do I need a permit?
Sheds, patio covers or arbors over 120 square feet or attached to a building, require a permit. If the structure is under 120 square feet and detached from a building a permit is not required. Any electrical or plumbing work associated with the structure will require a permit.
Regardless of the need for a permit, the structure will need to meet the required set backs to the property line and from the house. Accessory Structure Guidelines
If I am offered a hangar but don't have an aircraft, am I dropped from the list?
When a unit becomes available, the person on the list with the highest preference will be contacted and offered the unit and have three days to accept it for lease. If the person declines the unit due to not currently owning an aircraft, he/she will remain on the list as having "passed". After two passes the deposit will be refunded and mailed to the address shown on the applicationn or, upon request, the applicant can be moved to the bottom of the list. The Airport Manager has the right to consider and bring to the Airport Commission for consideration any extraordinary exception or opportunity which may be advantageous and beneficial to the Airport and/or City related to the occupancy of an executive or corporate hangar.
If I have room for more than one airplane, can I share my hangar?
Yes, as long as an aircraft registered to you, the tenant, is also in the hangar and you have the required insurance. Enough space must be available for the additional aircraft to be placed side-to-side with the tenant aircraft, or on an approved airplane lift. You must inform the Airport office, in writing, of the additional aircraft and provide contact information for the owner within 24 hours of occupancy. The owner of this aircraft must also provide evidence of insurance naming the City as an additional insured, subject to approval by the Risk Manager.
I'm concerned about possible smells in my kitchen pail and green cart if I use the food scraps program.
The following guidelines will help minimize the presence of animals and insects:
You may want to line your pail and/or wash it with warm soapy water in your sink after emptying it. Baking soda is a non-toxic deodorant and can be sprinkled in the kitchen pail. In warmer weather, the pail should be emptied more frequently.
Keep the lid closed.
Wrap the food scraps, in newspaper or a brown paper bag, before putting them into the organics cart. Some residents "layer" their food scraps with the yard waste during the week.
Freeze or refrigerate the food scraps (in newspaper or paper bags please). Then, place them in the organics cart when you roll it out to the curb.
Wash out the organics cart regularly (please wash and rinse cart over a landscaped area like lawn or shrubbery, not near a gutter or storm drain as the rinse water might wash down the storm drain which leads directly to local creeks and the Bay. Do no use soap or detergents.)
I'm concerned about the possibility of ants, flies or maggots in my kitchen and/or cart.
Here are a few simple tips to avoid pests:
Keep both the kitchen pail and the organics cart tightly closed (the kitchen pail has a latch that snaps closed).
Empty the kitchen pail frequently and set your organics cart out every week on your scheduled collection day.
Follow instructions above for washing both your kitchen pail and/or organics cart after you empty it.
I'm having problems with my water service. What should I do?
First, determine if the problem is local to your home, or if your neighbors are experiencing it as well. If many homes are having the same problem, inform the Water Resources Division of the problem by calling 960-8100, Monday through Friday from 8 a.m. to 5 p.m. During other hours and on weekends, call 960-8160.
I'm interested in volunteering for the City. How do I become a volunteer?
The City may have volunteer opportunities for specific assignments from time-to-time. Please check out listings under "Volunteer Opportunities." You may apply for one or more specific volunteer opportunity postings.
There are many great reasons to get involved in your community and local government. When you volunteer for the City of Livermore you are not only lending a helping hand, but you are giving something back to your community.
Volunteers are unpaid because they are priceless!
Information about Proposition 218
Passed by voters in November 1996, Proposition 218 requires voter approval for assessment increases that exceed the district's approved maximum assessment. In the event that maintenance costs exceed the maximum allowable assessment revenue, special balloting procedures may be implemented to give district participants the opportunity to raise the maximum allowable assessment to cover the district's maintenance needs.
Additionally, in March 2004, the City Council approved a new enduring cap policy. The new enduring cap will be applied through a special assessment ballot proceeding in voter-approved districts.
Is my deposit refundable? What happens to my deposit when I get a hangar?
The deposit if fully refundable. If you decide to remove yourself from the waiting list, please submit a written request for a refund and removal from the list. When you are offered a hangar the deposit will be applied to your last month/security deposit which will be equal to the current monthly rental amount.
Is recycled water use regulated by law?
Generally, state, environmental management and public health agencies regulate the production, conveyance and use of recycled water. The U.S. Environmental Protection Agency and local health agencies may also have a role in regulating recycled water use.
Is stormwater regulated?
The San Francisco Bay Regional Water Quality Control Board (RWQCB) requires Bay Area cities and counties to conduct stormwater management programs. The objective of these programs is to minimize the release of pollutants into the environment that pose a significant threat to local creeks and the San Francisco Bay. Along with Alameda County, Zone 7 Water Agency, and 13 other cities in the county, the city of Livermore is regulated by a stormwater discharge permit issued by the RWQCB. Since 1991, these member agencies of the Alameda Countywide Clean Water Program have worked together to educate the public on how to keep businesses and homes from contributing to storm water pollution. The entities also coordinate activities with other pollution prevention programs, such as wastewater treatment plants, hazardous waste disposal, and water recycling.
Is the City of Livermore considering fees on medical cannabis products to cover City costs?
Applying a tax on medical cannabis is not permitted under Proposition 64. Additional fees to cover City costs will be considered and decided upon by the City Council.
Is there a leash law?
Dogs are required to be on a 6 ft leash in parks at all times except in designated areas. Dogs must be in control at all times.
Is there a service to help me with my PG&E bill?
REACH is a one-time energy-assistance program sponsored by PG&E and administered through the Salvation Army. You can call at 1-800-743-5000 or on their website at:
Isn’t this a second full service FBO that is being added at the Airport?
No. Although in 2007 the City Council approved a full service FBO lease contract with Livermore Aviation Center, LLC to build up to 150,000 square feet of development, the company was unable to proceed with its project. The City Council rescinded that lease in October of 2012, and directed the release of a Request for Proposals in early 2013 for a replacement full service Fixed Base Operator. Five Rivers Aviation, LLC has submitted a proposal for only 75,000 square feet of development, to be constructed in three phases over a number of years. There would be only a single full service Fixed Base Operator at the Livermore Airport, and it would be only about half the size of the earlier proposal.
May we bring other display fixtures?
Yes, if they have the prior approval from the Library Director.
Must I complete an on-line application or can I submit a hard copy?
It is highly encouraged and preferred that applicants complete the on-line application.
My aircraft is registered in my company name. What do I need to do when I am offered a hangar?
If the aircraft is registered in a corporate, partnership, trust, or other entity name, the entity's name and/or the name of the tenant must appear on the original aircraft registration certificate either as "Registered Owner" or as "other Owner Names", as verified by the Airport Manager through the FAA's official aircraft registration database. For City owned T-hangars the tenant must demonstrate a minimum twenty percent (20%) ownership of the aircraft. Should you be offered a hangar, all rights to the hangar remain with you as the tenant. No rights to the hangar will be conferred to your company or any other officers thereof. Your separation from the company would require you to provide evidence of ownership of another aircraft within 180-days. Failure to replace your aircraft would result in a notice to vacate. The insurance needs to include the tenant's name as policyholder, the City of Livermore as an additional insured and be approved by the Risk Manager. If a tenant leases a City-owned Box Hangar, and is not a valid CAP holder, he/she is required to store at least one solely tenant owned and fully assembled aircraft (in accordance with FAA Order 8130.2 Airworthiness Certification of Aircraft), which is too large to fit in any of the Airport's smaller hangars pursuant to section 11.08.070-G.
My cart is damaged or stolen, what should I do?
Call the Livermore Sanitation Customer Service Center at 449-7300.
My neighbors always park in front of my house. Can the City paint red curb in front of my house to eliminate parking?
No. On-street parking is considered public parking, and is available for parking of any legal vehicle.
My streetlight is not functioning. Can the City fix it?
The City maintains public streetlights. Contact the Maintenance Department at 960-8020 or fill out the maintenance request form.
Print a request for reconsideration of an exhibit. Forms can be submitted to the Library Administration office located at the Civic Center Library - 1188 S. Livermore Avenue.
Should I set my garbage cart out if it is not full?
Yes. Your garbage cart should be set out weekly, even if it is not full. You may wait until your recycling and green waste cart is full before setting it out on your regular collection day.
What about edibles or concentrated cannabis, are those illegal to have in a vehicle too?
Yes, it is illegal to be under the influence and/or posses any type of edible cannabis or cannabis concentrate while operating or inside of a vehicle.
What about lost dogs?
If your dog is licensed and becomes a "lost dog", animal control may receive a call from someone who has found the dog, then will identify it by the tag number. Animal Control also keeps a list of dog licenses and uses it when strays are found.
What actions can the City take to regulate or control aircraft operations?
As the attached document illustrates, local control over airport and aircraft operations has been limited severely by Federal law.
What are food scraps and food-soiled paper?
Food scraps are leftover or unused foods that are produced in your home. Food-soiled papers are 100% plain paper products (uncoated) that have come into contact with food. Here is a partial list:
Dairy products (butter, cheese and yogurt)
Leftover cooked or raw foods
Vegetables and peelings
Meats and bones
*Please no plastics or plastic bags, metal or foil, glass, liquids, diapers, or trash.*
Only food-contaminated paper in organics cart
Most clean/dry paper goes in recyclables cart
Coffee filters (paper type only)
Egg cartons (paper cartons only - no foam cartons)
Paper bags, cups, napkins, plates
What are Sewer Service Charges?
Sewer Service Charges, also referred to as sewer rates, fund the cost of operating, maintaining, and improving Livermore’s wastewater collection, treatment, and disposal system. Funding for the City of Livermore’s wastewater system relies solely on Sewer Service Charges; no property or sales taxes are used to support this service.
Sewer Service Charges for residential customers are a line item under the Special Assessments section of the property’s tax bill. Sewer Service Charges for non-residential customers are billed by the City of Livermore on a monthly basis.
Please Note: Revenue from Sewer Service Charges is not used to fund expansions of the wastewater system to serve new developments. Developers must pay development and sewer connection fees to cover the cost of constructing any infrastructure that is necessary to connect a new development to Livermore's existing wastewater system.
What are the changes in water rates for Fiscal Year 2017-18 by customer class?
The Table below shows the volume-based City distribution costs.
Single Family Residential
What are the different items under "Current Charges" on my monthly water bill?
SERVICE CHARGE: This is a fixed charge based on the size of the meter at the property. It is calculated to recover a portion of the City's fixed costs such as billing and collections, customer service, and a portion of capital costs, which do not vary with the amount of water used.
CITY DISTRIBUTION COST: This volume-based charge varies by customer class and volume of water used.
WHOLESALE COST: The City of Livermore purchases all of its water supplies from water wholesaler Zone 7 Water Agency, and passes through the costs to customers. Zone 7 typically adjusts wholesale costs in January.
FIXED CHARGE: The wholesale fixed cost is allocated to City water customers based on the size of their water meter.
VARIABLE/VOLUME-BASED CHARGE: This charge is determined by the amount of water used.
What are the direct costs that are used in calculating the cap?
Personnel Costs – Wages and benefits for the people who perform the work or contractors cost.
Materials – Or supplies, including soil, rocks, plants, fertilizer, pre-emergents, pesticides.
Water – For irrigation.
Utilities – Including electricity and phone for running automatic or centralized irrigation systems.
Equipment – For on-going maintenance and future purchases of items such as mowers, trimmers, etc.
What are the exhibit standards?
All items displayed in the gallery must be stabilized so that they may be installed using the Cobra and Steel Cable with self locking hook display system.
Lettering on all signs and labels should be of high quality, neat, and clear.
Labels must be mounted on the item being exhibited rather than the wall.
A sign including contact information about the exhibitors is recommended.
Prices of items for sale and contact information for purchase may be listed on a single sheet.
Exhibits may not be changed after installation.
What are the requirements to conduct business from my hangar?
Authorization to conduct a commercial business on Livermore Airport property must be approved by the Airport Manager. Requirements as set forth in the Hangar Lease Agreement remain applicable (the Airport Manager reserves the right to waive the requirement to store a tenant-owned aircraft in the hangar). Staff will confirm that each Fixed Base Operator (FBO) applicant has a valid City of Livermore business license and appropriate liability insurance approved by the Risk Manager. Pursuant to Resolution No. 2003-130, adopted by the City of Livermore's City Council, Livermore Airport will assess an annual commercial aviation permit fee to each entity conducting commercial operations on Livermore Airport property. Upon approval of the business endeavor by the Airport Manager, confirmation of a current City business license, insurance, and receipt of the permit fee, a Commercial Aviation Permit (CAP) will be issued. The CAP is an official authorization to conduct business on Airport property. This permit must be posted in the permit holder's office so that it is clearly visible to patrons as well as City staff. The permit may be renewed and is valid for a one-year period from July 1 to June 30 of the following year. Upon dissolution of the business, the tenant must continue to meet the requirements of the Hangar Lease Agreement. Regardless of the hangar size, the tenant is required to store one aircraft registered to the tenant in the hangar and provide the requisite insurance. Approved by the Airport Commission on May 16, 2005
What can I recycle/compost?
Livermore has specific items that can be recycled and/or composted, which may be different than other cities. Livermore is not able to recycle all materials that have the recycle logo, such as Styrofoam®. If you have questions regarding items that are not listed or pictured on Livemore Sanitation's Residential Service Guide, contact the Livermore Sanitation Customer Service Center at 925-449-7300 or visit the Livermore Sanitation.
What can Livermore citizens do to help?
Remember to never dispose of leaves, grass clippings or trash into the storm drain system, or in a location such as a roadway where the debris can be swept into the system by storm water. Such actions can result in serious flooding during the next storm. Also, never dump oil, paint, pesticides, or other pollutants into the street, gutter or storm drain. Remember the slogan, "Only Rain Down the Storm Drain" to help keep our local creeks and Bay clean. Also, be sure to let us know of any illegal dumping or practices you observe that could cause pollution of stormwater or obstruct the storm drain system. Call the same numbers listed above for reporting backups/flooding.
What devices can you use to watch videos?
You can watch videos on a computer or mobile device using a web browser.
You will need an internet connection to watch videos on Kanopy. Films cannot be downloaded to a computer or device; they only stream through the internet.
What do I do if I do not get a reply from the Shoutbomb services?
The Shoutbomb service processes all request within 60 seconds of receiving your message.
We cannot guarantee timely delivery of messages once they have been sent. Your provider is responsible for delivering your message once you send it. Most providers deliver the messages promptly.
Wait and see if the reply arrives.
If after 4 hours you still have not received a reply, and send the keyword RESEND to (925) 800-6053.
You can only use the RESEND command once per day. This limitation is in place to protect from spam messages. If you do not receive a reply after 3 attempts over three days, submit a service request detailing your issue. Please include the make and model of your phone.
What do I do with car batteries, extra paint, or other hazardous waste?
Car batteries, extra paint, or other hazardous waste materials must be taken to the Alameda County Household Hazardous Waste Facility located in Livermore. The facility will take and safely dispose of hazardous materials from residents free of charge. No appointment is necessary. The facility is located at 5584 La Ribera Street in Livermore. Please call 1-800-606-6606 or visit the StopWaste for more information.
After your dog is four months old a vaccination must be obtained from a veterinarian. The rabies vaccine lasts for one year for puppies and three years for adult dogs. The veterinarian issues a rabies certificate which must be presented at the time of licensing.
What do I need to use the Shoutbomb service?
A text messaging-capable phone is required.
Subscription to text messaging (Confirm with your cell phone service plan).
Cell phone must be able to send a text message to an email address.
What does it cost to reserve meeting rooms?
$100 per day **
* Any portion of an hour is considered an hour.
** A day is more than five hours.
There may be additional charges for equipment use.
Civic Center Small Conference Room and Quiet Study Rooms are free and can be reserved up to seven days in advance for up to two hours per party. Contact the Information Services desk at (925) 373-5505 to reserve one of these rooms.
What does it cost?
The space is free and exhibits are open without charge.
What else does the City do to manage stormwater?
The water that flows into the storm drain system is not treated before emptying into the local creeks. Preventing pollutants from entering the storm drain system is an important function of the Source Control Section of the Water Resources Division. The Source Control staff inspects industrial and commercial facilities to identify illegal discharges or conditions that could allow pollutants to enter the storm drain system. The staff educates business operators about the requirement to implement Best Management Practices (BMPs) to reduce pollutants entering storm drains. Staff also responds to reports of spills or dumping into the storm drain system, and takes enforcement action in the event of noncompliance with regulations.
Other - Flipchart / Dry Erase Board with Paper and Pens ($15), Lectern, Tables, Chairs
What fixtures are provided?
Cobra and Steel Cable with self locking hook display system.
What happens if there is no funding for the cultural facilities shown on the approved plan?*
If no private funding is secured, the area planned for the Science and Society Center would be a surface parking lot, and the area planned for the Black Box Theater would be incorporated into Stockmen’s Park as green space.
What happens to my recyclable materials, organics, and garbage after they are collected?
Recyclable materials and garbage are never mixed. Garbage is taken to the Republic Services Vasco Road Landfill. The recyclable materials are delivered to the Alameda County Industries Recycling Facility in San Leandro where the materials are sorted by machines and by hand. The separated materials are sold to processors who use it to make “new” products, such as cardboard, glass, or paper. Click here to watch a video that shows what happens to your recyclable materials after they are collected.
The organic materials collected from residents and businesses are delivered to the Blossom Valley North Composting Facility in Vernalis where the materials are sorted by machines and by hand. The separated materials are put into compost piles to biodegrade. The finished product is sold to processors who use it to make “new” products, such as compost, mulch, and other soil amendments. Click here to watch a video that shows what happens to your organics materials after they are collected.
What has the City of Livermore Water Resources Division done to control costs?
The Water Resources Division did not fill vacant positions during the economic downturn to reduce costs; water system replacement projects were delayed; and reserve balances were used to offset on-going and accumulated depreciation. The City proactively maintains the water infrastructure to maximize the lifespan of the equipment and structures. Since 2008, staff has used an asset management planning approach to maintain and replace water system facilities at the lowest life-cycle cost, while still meeting required levels of service to customers.
What if a dog isn't licensed? Are there penalties?
Yes. When an unlicensed stray is picked up a citation is issued to the owner. The owner must pay a fine, plus the license fee to recover the animal from the pound. However, if your pet is over 4 months old and has never been licensed, you may obtain a license without penalty during any of the 4 quarterly licensing periods.
What if I can’t bring my carts to the curb?
If you are physically unable to bring your carts to the curb, you are eligible for backyard or sideyard service at no extra charge. A note from your physician is required. For more information call the Livermore Sanitation Customer Service Center at 925-449-7300.
What if I have extra recycling or green waste that will not easily fit in my cart?
All materials must fit loosely in the carts or they will not empty completely or may spill out when turned upside down by the automated collection vehicle. Overfilled carts are a violation of the requirements in the Livermore Municipal Code and may not be collected by Livermore Sanitation.
Livermore Sanitation provides all single-family residents one standard 96-gallon recycling cart for mixed recyclables and one 96-gallon green waste cart for organics as part of the garbage service. Additional green waste may be collected in special bags for a fee. Call Livermore Sanitation Customer Service Center at 449-7300 or visit Livermore Sanitation's residential services website for more information.
If you would like more recycling carts or green waste carts in addition to the carts provided as part of the regular garbage service, you may visit Livermore Sanitation or call the Customer Service Center at 925-449-7300 to obtain the rate information.
What if I have garbage that will not allow the lid to close easily on the cart?
Your garbage must not be packed in the cart and the lid must be completely closed when you set it out or your garbage may not be collected. Overfilled carts are a violation of the Livermore Municipal Code and can lead to material spilling out onto the street when the cart is serviced.
If you frequently have more garbage than fits into your garbage cart, call Livermore Sanitation Customer Service Center at 925-449-7300 for a larger cart. You may also call Livermore Sanitation for the cost to collect the extra bag(s) on a one-time basis on your regularly scheduled collection day.
What if I have no yard waste? Can I put just food scraps in my organics cart?
Yes. You may wish to wrap the food scraps in newspaper or paper bags to help keep the cart clean.
What if I need to dispose of large amounts of garbage or recyclable materials such as construction and demolition debris?
Call the Livermore Sanitation Customer Service Center at 925-449-7300 for the cost to deliver a large dumpster (there are a variety of sizes available) to your home. Only Livermore Sanitation can collect garbage in Livermore.
What if I sell my aircraft after I have a hangar? Can I sublease my hangar?
We do not allow subleasing of T-hangars. If you sell your aircraft we allow a period of 180-days for you to replace the aircraft. No interim tenancies or sublets will be permitted during this 180-day period unless a Temporary Sublease Agreement is entered into pursuant to section 11.08.070-J. Failure to replace your aircraft within the 180-day period would result in a notice to vacate. If a tenant leases a City-owned Box Hangar, and is not a valid CAP holder, he/she is required to store at least one solely tenant owned and fully assembled aircraft (in accordance with FAA Order 8130.2 Airworthiness Certification of Aircraft), which is too large to fit in any of the Airport's smaller hangars pursuant to section 11.08.070-G.
What if I want to change my cart size?
Residents may subscribe to a larger recycling or organics cart at no extra charge (residents can chose from a 32-gallon, 64-gallon or a 96-gallon recycling or organics cart). A larger garbage cart can be provided at an increased cost. Call the Livermore Sanitation Customer Service Center at 449-7300 for more details.
What is a “full service FBO”?
A full service FBO provides both maintenance services as well as aircraft fueling services.
What is a FICO score?
A FICO score is another name for a credit score.
What is a Landscape Maintenance District or LMD and why do we have them?
A Landscape Maintenance District (LMD) is created to pay for the costs of on-going maintenance of public landscaping that provides special benefits to parcels in given areas of the City. The district provides services solely for the benefit of those parcels located within each district. These 90 districts benefit about 25% of the City. Formation of LMD is governed by the Landscape and Lighting Act of 1972, Part 2 of Division 15 of the California Streets and Highways Code.
There are many benefits associated with the landscaping (parkway, perimeter, entryway, and local median) within the LMD:
Improved visual aesthetic appeal of nearby parcels.
Improved dust control.
Enhanced adaptation of the urban environment within the natural environment.
Improved erosion resistance.
Improved drainage and flood control.
The special enhancement to the value of property, which results from the above benefits.
These improvements may include parkway or perimeter landscaping adjacent to the developments as well as specific in-tract landscaping improvements such as entryway or median landscaping, and monuments associated with the development. To this extent, local landscaping improvements are associated with the individual developments and provide special benefits to the properties within those developments and provide only nominal general benefit.
What is an “enduring cap”?
An "enduring cap" is a maximum assessment that will remain effective from year to year. The enduring cap is a calculation of all direct and administrative costs, plus a 10% contingency, spread evenly across all parcels or acres within each of the districts, with an inflation adjustment of the Consumer Price Index plus 1%. Without an enduring cap, the previous year's assessment as modified for inflation by the Consumer Price Index (CPI) serves as the assessment cap for the new year, which may be significantly less than what is required to fully maintain the district’s landscaping.
Most quality concerns have come from districts that have voted “no” on proposed assessment increases over the years and have then seen their district’s landscaping suffer because there has not been sufficient funding to pay for the labor and water needed to keep the district’s landscaping looking its best.
The new enduring cap will be applied through a special assessment ballot proceeding in voter-approved districts.
What is an “FBO”?
An “FBO” stands for “fixed base operator”, and is a privately owned aviation supporting business located at an Airport, such as a fuel provider, an aircraft maintenance facility, a flight school, or any other aviation related business.
What is an Engineer’s Report?
An Engineer’s Report is a document prepared annually by the City under the requirements of the Landscape and Lighting Act of 1972, Part 2 of Division 15 of the California Streets and Highways Code. In order to levy and collect special assessments within the districts, the City must prepare an Engineer’s Report which provides details on the improvements that are maintained and the estimated budgets for each district.
What is an Interest Card?
An Interest Card is an on-line tool to request e-mail notification when a specific job classification opens for application.
What is being proposed for a full service FBO?
Five Rivers Aviation, LLC has proposed to construct three phases of hangars at the Airport. The initial phase would be for 25,000 square feet of hangar space, subdivided into 5 work spaces. Some of this space would be used for aircraft dealerships, and some space would be used for the FBO Administration and for overnight hangar storage of visiting aircraft. A second and third phase would each add another 25,000 square feet of hangar space, for a total of 75,000 square feet of space. It should be noted that there are 670,000 square feet of hangar and other building development at the Airport. Thus, each phase of Five Rivers Aviation’s proposed project would add about 3.7% to total building space at the Airport.
Total household income is the total gross income of all adult members of the household, including undocumented income and temporary disability income. It does not include income earned by a dependent of a household member who is a full time student under 24 years of age.
What is recycled water?
The California Water Code defines recycled water as "water which, as a result of treatment of waste, is suitable for a direct beneficial use or a controlled use that would not otherwise occur." Water recycling allows water managers to match water quality to specific reuse applications. This reduces the amount of fresh water required for non-potable uses, ensuring that the best and purest sources of water will be reserved for the highest use - public drinking water.
What is the Adult Use of Marijuana Act (Proposition 64)?
The Adult Use of Marijuana Act (AUMA) (Proposition 64) was a 2016 voter initiative to legalize cannabis in California. The initiative passed with 57% voter approval and became law on November 9, 2016.
What is the Airport doing to address aircraft noise and noise complaints?
Staff continues to work with pilots and flight instructors to communicate the need to apply quiet flying techniques and follow local noise abatement procedures. Staff also disseminates noise abatement procedures and requests adherence to the "Voluntary Restraint from Night Flying Period" via monthly tenant newsletters, pilot and instructor meetings, pilot flight planning web sites and guides, letters to pilots, and direct calls to pilots based on noise complaints.
After approval by the Airport Advisory Commission, staff installed new noise abatement signs in September 2002. The new signs graphically depict noise sensitive areas to ease pilot interpretation. The replacement of the old noise abatement signs was also a recommendation made in the “Livermore Municipal Airport Altitude and Noise Study” initiated by the City of Pleasanton and completed in May 2003.
Airport staff receive and log aircraft noise complaints. Anyone calling to file a noise complaint should state their name and address, the time the aircraft was observed and, if possible, a brief description of the aircraft (e.g., color, number of engines, low or high mounted wings, etc.). A daytime phone number should be provided if a return call is desired. Based on the complaint details, staff may request the FAA Tower to assist in identifying the aircraft in question. It is important to note that FAA Tower personnel are solely responsible for the safe separation of aircraft and hence, noise complaints should be directed to Livermore Airport staff and not the FAA. Because of noise complaints, Airport staff has been able to identify aircraft and, on certain occasions, has contacted pilots directly.
What is the City Council’s direction regarding cannabis operations in the City of Livermore?
On December 12, 2016, City Council directed staff to begin public outreach on the prospect of permitting a medical cannabis dispensary in the Heavy Industrial (I-3) zoning district on the east side of Livermore. See the “Eligible Parcels” in green on this Medical Cannabis Dispensary Map. Public outreach thus far has included an online survey, conducted February 13th to March 7th, and a public workshop that was conducted on June 21. Results of the online survey can be found here. The Council is expected to review the survey results and provide additional direction this fall.
What is the collection schedule for Livermore Holidays?
Costs vary depending on the type of project being developed, the degree of treatment required, and the proximity of the water treatment plant to the location where the recycled water will be used. Many agencies have been resourceful in obtaining federal, state, and local grants and/or low-interest loans that help defray the cost of the recycled water and make it more competitive with other sources. However, the cost of producing recycled water is frequently a deterrent to developing a successful project. This is likely to change in the future because recycled water is becoming more competitive with the cost of other new water supplies.
What is the cost?
The cost is underwritten by the Alameda County Probation Department. Parents will pay for the books. Dinner is provided, and childcare is provided for up to 20 children; families must sign up in advance (deadline TBD). For details and deadlines, please contact Horizons Family Counseling at 925.371.4747. To research more about the Parent Project®, please visit parentproject.com.
What is the current status of cannabis regulations in the City of Livermore?
The City of Livermore staff is currently researching and gathering feedback about the prospect of permitting a medical cannabis dispensary in the City limits. After the public outreach phase, City staff will present the results of the public outreach to the City Council at a meeting in fall of this year. City Council will then decide whether to maintain the current prohibitions on medical cannabis dispensaries or direct staff to begin the process of amending the City’s regulations.
What is the Inclusionary Housing Program?
The Inclusionary Housing Program was created through the City Council’s adoption of an ordinance that requires residential developers to provide either 10% or 15% of their units at an affordable price. There is a high demand for this housing, so the City has started a program to identify first-time homebuyers that may be eligible to participate. The program is available to first-time homebuyers whose income does not exceed 80% of the Area Median Income (AMI) or, in some programs, 120% of the AMI. Buyers are chosen through a City-administered selection process with preferences given to persons who live and/or work in Livermore.
What is the law regarding barking dogs?
Any dog that continually barks in a fashion that disturbs any one person at any time of day or night is in violation of the city ordinance
What is the Medical Cannabis Regulation and Safety Act (MCRSA)?
In October 2015, Governor Jerry Brown signed the Medical Cannabis Regulation and Safety Act (MCRSA) into law to oversee the medical cannabis industry in California. MCRSA became effective January 1, 2016.
MCRSA permits individuals who are 21 years or older to possess and grow small amounts of cannabis for personal use. The City cannot prohibit personal cultivation and use of small amounts of medical cannabis. However, large scale medical cannabis cultivation and sales are currently prohibited per Section 5.80.020 of the City’s Municipal Code.
What is the minimum income needed to qualify for the Below Market-Rate (Inclusionary) Housing Program?
It varies depending on the purchase price of the home, the amount of down payment, personal debt, and other associated costs/payments for the unit (i.e. Homeowners Association dues, mortgage insurance, etc.) For more details, please contact the Housing & Human Services Division.
What is the origin of the affordable housing obligation on the site?*
The affordable housing obligations for the site originate from the funding sources used to purchase various parcels on the site, as well as the state’s determination that the site is a housing asset.
The Downtown Specific Plan (DSP) developed in 2004 included housing on this site as part of the overall revitalization strategy. Beginning in 2005, the City’s former Redevelopment Agency used a total $14.5 Million of affordable housing funds from both City and State sources to acquire the site.
During the process to dissolve the former Redevelopment Agency of the City of Livermore, both the California Department of Finance and the California Secretary of State allowed most of the parcels to be transferred to the City as housing assets.
A portion of the housing obligation originating with the City’s Inclusionary Housing Fund will be satisfied by the affordable housing opportunity on the Civic Center campus that was made possible by the Livermore Stockmen’s Rodeo Association.
The State loan programs used for a part of the total funding requires that affordable housing be placed on the site. Those obligations were reinforced by the State’s determination during the RDA dissolution process that the parcels are housing assets.
The final use of the water dictates how much additional treatment is required over and above the baseline treatment required for discharge into a waterway. Recycled water that has the greatest potential for human contact must have the highest level of treatment and reliability. Treatment requirements are less intense for non-potable uses where human contact is less likely to occur.
What is the status of Alameda County’s medical cannabis ordinance amendment?
Alameda County is currently updating their medical cannabis and cultivation ordinance to permit up to five medical cannabis dispensaries, two of which could be located in East Alameda County. The Alameda County Board of Supervisors approved the ordinance on August 1, 2017. If the Board of Supervisors confirm the approval on September 12, 2017, then the new ordinance will be in effect beginning October 12, 2017. Additional information can be found on the County’s Medical Cannabis webpage.
What is the structure of the class?
Class is curriculum-based and fast-paced with a combination of presentations and exercises among parent participants.
Each participant is required to purchase the workbook, Changing Destructive Adolescent Behavior to be used at home and during the class.
Parents are taught practical strategies for the most destructive adolescent behaviors such as gang involvement, depression and suicide, sexually acting out, substance abuse, and violent and defiant behaviors.
Parents go on to form their own support groups after graduating from the Parent Project® utilizing the tools that they learned from the program.
Parent Project® is an evidence-based program with proven results such as reduced expulsions, juvenile crime, and improved attendance.
What kind of benefits does the City offer?
The City offers benefits for employees appointed to regular positions, as per the assigned bargaining unit for the employee's job classification. Please refer to the Employee Benefits Information document.
For groundcover areas: prune, edge, apply post/pre-emergents & plant growth regulators, fertilize, litter pickup, adjust/check/repair irrigation system, weed control, rodent control and dead-heading (removal of dead blooms).
For shrub & tree areas: structural pruning, sucker removal, pest/disease control, sight/sign clearing (removal of branches or trimming shrubs that might impair line of sight when driving or blocks signage), fertilize, clean hardscape areas, adjust/check/repair irrigation system, apply post/pre-emergents, litter pickup, staking/bracing/removal, weed control and rodent control.
For non-vegetated areas (open space): litter pickup, apply post/pre-emergent (selected areas), fire abatement.
Additional work as needed: playground inspection/repair, decorative light inspection/repair, inspection for acceptance of new sites, vandalism and graffiti cleanup.
What other services does Horizons offer?
In addition to family counseling, which we offer in English and in Spanish, we have a counselor at Del Valle High School. Twice a year, we offer the Parent Project®, a 12-week parenting series for parents with a strong-willed child. The program in English begins in October of each year; in Spanish, it begins in March of each year. We offer a group called Crossroads to Change for at-risk middle school girls at one of our middle schools and a two-week art program called Path to Picasso. Budding artists (ages 13-17) may apply for this summer program, beginning in March of each year. We have a training program for Master's level Trainees or MFT or MSW Interns, where we place counselors in each of the middle schools. Call 925-371-4747 for more information.
What role does the Airport Commission play in these policies?
The Airport Commission reviewed and approved these policies. Any revision to, or deviation from these policies must be approved by the Airport Commission.
What rooms are available?
Community Room A Capacity 42
Community Room B Capacity 42
Combined Capacity 84
Library Board Room: Capacity 18+
Small Conference Room: Capacity 8
Quiet Study Rooms:
Study Room A Capacity 4
Study Room B Capacity 4
Study Room C Capacity 4
What should I do if I have a concern about an SRO matter?
The first step would be to call the SRO directly. Most concerns can be addressed by discussing them with the SRO responsible for the campus or who handled the case. The SRO's are very willing to address any questions or concerns parents have about a case their son or daughter is involved in. If you feel your concern needs to be addressed to the SRO supervisor, contact the SRO Sergeant at 371-4733.
What spaces are available?
The following spaces are available:
Large Gallery Bulletin Board - 4' x 8'
Small Gallery Bulletin Board - 4' x 6'
The entire space selected must be filled.
What was approved by the Livermore City Council on June 26, 2017, with respect to water rates and meter service changes?
The City hired Raftelis Financial Consultants to prepare a Comprehensive Water and Wastewater Cost of Service Study. The Study determined a need for rate adjustments based on the total required revenue to operate the utility. The City Council approved a zero percent increase in revenue in FY 2017-18, followed by a four percent increase in revenue for each of the following four years through FY 2021-22. These revenue requirements were allocated based on the demand on the water system by customer classes. The percent change in a customer class’ water rates and meter service charge reflects the proportion of the class’ demand on the system. Therefore, some of the customer classes require additional adjustments to maintain equity between the different classes to remain legally compliant with Proposition 218. The largest of the equity-adjustments occurs in the single family residential category and is caused by the previous rates under-collecting revenue from this customer class.
The 3-tiered structure for SFR was changed to a 2-tiered rate structure. Tier 1 corresponds to “indoor use” of about 55 gallons per capita per day each month, and Tier 2 represents all usage above that level. For Livermore, this translates to 7 units per month for Tier 1. One unit of water = 100 cubic feet (ccf) = 748 gallons.
The 2-tiered structure for Multi-Family Residential customers remains the same but the tiers were adjusted to match the Single Family Residential tier widths noted above; the 2-tiered rate structure for all Commercial customers was changed to a uniform rate; the 2-tiered rate structure for all Irrigation customers was changed to a uniform rate.
The fixed costs recovered from meter service charges was increased from 34% to 44% for better revenue stability Recycled water customers are treated as a customer class within the Water Enterprise. These customers pay the same monthly meter service charge as potable water customers, and pay a volume based recycled water usage rate.
What will be the average monthly water bill for a single family residence under the recently adopted rates and meter service charges?
The average water bill for a SFR City water customer with a 5/8 inch meter, using 15 units (or 11,220 gallons) of water a month, will increase from $82.40 to $91.79 on August 1, 2017. The cost will then increase by a little over $2 per month on July 1 of each subsequent year until 2021. The monthly bill includes the pass-through of wholesale water costs which makes up about 60% of the water bill. Zone 7 Water Agency (water wholesaler) typically adjusts wholesale water rates in January of each year.
What will happen if I'm caught driving with marijuana in my vehicle but I'm not under the influence?
Possession of marijuana in your vehicle could result in a citation and a point on your driving record, if convicted. Having a Medicinal Marijuana Card is not a defense to be exempt from this possession.
When and how are exhibits installed?
Exhibitors are entirely responsible for installing their displays.
Exhibitors must provide all necessary equipment including ladders for display installation.
Bulletin Board users should provide a backing to cover the cork surface.
Exhibitors must install the entire display at the same time.
When possible exhibits should be installed Monday through Friday between 9 a.m. and 5 p.m.
Installation time must be coordinated with the Library Administration Office to avoid conflict with Community Room users and other exhibitors.
When are the rooms available?
Monday through Thursday: 8:00 a.m. - 8:45 p.m.
Friday: 8:00 a.m. - 5:45 p.m.
Saturday: 10:00 a.m. - 4:45 p.m.
Sunday: 12:00 p.m. - 5:45 p.m.
When do approved changes to the water and meter service charges to into effect?
The rates and charges for fiscal year 2017-18 go into effect on August 1, 2017 ONLY for City municipal water customers, with additional rate adjustments occurring each July 1 through the year 2021.
When do I need to put my carts out for collection?
Residents may put carts at the curb no earlier than sunset of the day before collection day. On collection day, be sure your carts are at the curb by 6am. Leave the carts at the curb until Livermore Sanitation has emptied them. Collection may occur at different times each week.
All containers should be removed from the place of collection prior to 12:00 midnight on collection day.
When does the Adult Use of Marijuana Act (AUMA) take effect?
The AUMA took effect on November 9, 2016. As of this date, individuals who are 21 years and older may grow up to six recreational cannabis plants for personal use within a private residence. However, state regulations do not permit commercial recreational cannabis activity until the state begins issuing licenses on or about January 1, 2018.
When is the class held?
Horizons conducts two Parent Project® programs per year. Our English Parent Project® runs from October to December and is held at Livermore Adult Education, 1401 Almond Avenue, Livermore. Our Spanish Parent Project® runs from March to May and takes place at East Avenue Middle School, 3951 East Avenue, Livermore. Pre-registration is required and slots fill up quickly. Please contact
Horizons at 925-371-4747 if interested in learning more or signing up for our next class.
When was the last time Livermore’s Sewer Service Charges were adjusted?
The Livermore City Council last adjusted Sewer Service Charges in 2017, approving sewer rates for July 1, 2017 to June 30, 2020. Over the past 16 years, the City of Livermore only adjusted Sewer Service Charges six times. As a result, Livermore's Sewer Service Charges have lagged behind the rate of inflation. The City needs to ensure that its wastewater system has sustainable revenue to continue reliably serving our customers.
(July 1st - June 30th)
Monthly Sewer Service Charge for Single-Family Residence
Change in the San Francisco
Bay Area Consumer Price Index (CPI) from Previous Year (February)
Percentage Change from July 1, 2005
When will my play credits reset?
Play credits reset on the 1st of the month. Once you have used your 5 credits, you will not be able to play any films until the new month starts when you will be given a fresh quota of 5 play credits again.
When will the FBO be built?
On November 25, 2013, the City Council approved a long-term lease to Five Rivers Aviation, LLC.
Five Rivers Aviation, LLC submitted a development application for environmental review and project approval. The environmental and development review of this application is anticipated in Spring or Summer of 2014. If approved, construction of the first phase of the project, totaling 25,000 square feet of building area, will start in Summer or Fall of 2014.
Currently there 90 Landscape Maintenance Districts in the City of Livermore. All 90 districts are updated every fiscal year. A single report contains information regarding district boundaries and assessments for each of the City's 90 districts. The report is available for review at City Hall (Engineering Division) or by clicking the link below.
The City Council approves Water, Sewer, and Recycled Water Rates. Click the following link to view the most recently approved Recycled Water rates. View Water and Recycled Water Rates.
Where can I get my fingerprints done in Livermore?
You can call Livermore Livescan at 925-447-7226 or their website at Livermorelivescan. Outside of Livermore you can access several locations on this website IBT Fingerprint.
Where do I find the Community Brochure with the overview of the Livermore Municipal Airport?
The Livermore Municipal Airport has been providing economic benefits to the the Tri-Valley for more than 40 years. Review our brochure to learn more about the Airport Operations and influence on the community.
Where is my water meter? How do I read it?
The water meter is generally in a concrete box marked "water" on the lid, located near the curb in front of your home or place of business. By reading your water meter, you can tell how much water you use, and you can check for leaks. If you turn off all the taps, and the meter is still turning, you'll know that you probably have a leak somewhere.
To remove the lid, insert a tool such as a large screwdriver into one of the holes and pry the lid off. Visually examine the area around the meter to make sure there are no harmful insects or other animals. The water meter measures in units of cubic feet. One cubic foot equals 7.48 gallons. Your water bill is based on the number of units of 100 cubic feet used during the billing period. The abbreviation for 100 cubic feet is ccf, with one ccf equal to 748 gallons of water. Let's say, for example, that you check your meter and it reads 21,500. This number represents the total number of cubic feet of water recorded since the meter was installed. If, when you check your water meter again, you've used 1,500 cubic feet of water, the water meter would then read 23,000 cubic feet (21,500 plus 1,500).
Studies show that retail is most successful when located next to busy streets and next to other businesses. The approved plan provides new single-story retail uses connected to retail uses in Blacksmith Square and Stockmen’s Park.
Which district am I in? Is there a map that shows me which LMD my property is located within? Can you tell me more about my LMD?
View the LMD Map showing portions of the city. District areas are outlined, named and/or numbered.
The building owner or owner's representative with written authorization and a completed Owner Builder Declaration signed by the property owner, or a contractor licensed by the State of California to perform the work being permitted can obtain a building permit.
Who do I call about the weeds all over a property?
To report unsightly weeds on a residential or commercial lot, please contact the City of Livermore Neighborhood Preservation Division either by completing the online Complaint Form or by calling 925-960-4444.
To report overgrown weeds on an open/vacant lot, which is considered a fire hazard, please contact the Livermore Pleasanton Fire Department - Fire Prevention Office at 925-454-2362.
Who do I call if a storm drain has backed up or my street is flooding?
Contact the Water Resources Division at 960-8100 Monday through Friday, 8:00 a.m. to 5:00 p.m. During other hours and on weekends, call the Water Resources Division at 960-8160.
Who do I call if I want to discuss how a traffic signal functions?
For more information on traffic signal operations, call Transportation Engineering at 960-4500.
Who do I call if?
I see abandoned waste, such as freezers, refrigerators, tires, and other materials in the streets or on an empty lot:
Neighborhood Preservation, 960-4444 or report online.
I see a business that is not properly storing their garbage:
Neighborhood Preservation, 960-4444 or report online.
Who do I contact if I have more questions about the Landscape Maintenance Districts?
If you have any questions regarding your assessment or Engineers Report, please contact City of Livermore, Public Works Department, Maintenance Division at (925) 960-8020.
Who do I contact with Livermore Municipal Water billing inquiries?
City of Livermore staff may be contacted regarding Livermore Municipal Water billing inquiries Monday through Friday, 8:00 AM to 5:00 PM at (925) 960-4320.
Who has jurisdiction over the Airport and who pays for its upkeep?
The City of Livermore owns and operates the Livermore Municipal Airport (LVK) as an enterprise fund, meaning that operating and capital budgets are entirely user funded through land and hangar leases, fuel sales. No General Fund or taxpayer monies are involved to support the Airport.
The Airport is largely built with federal grant funds, issued by the Federal Aviation Administration (FAA) for eligible airfield improvements, maintenance projects, and land acquisitions. The grants are obtained from the Airport and Airway Trust Fund, which is also entirely user-funded through taxes levied on aviation fuels, passenger tickets, air transportation of goods, and the use of civil aircraft.
Upon accepting these federal grants, the City assured the federal government under Title 49, United States Code that it will agree to several grant assurances. Two of those most relevant to the operation of the airport call for the City to:
continue to operate the facility as a public-use airport.
make the airport available to the public on reasonable terms without unjust discrimination to all types, kind and classes of aeronautical activities, including commercial aeronautical activities offering services to the public at the airport.
The State Department of Transportation (Caltrans), Division of Aeronautics, issues an Airport Permit and assures the safe continued operation of the airport through annual safety compliance inspections.
Who maintains the landscaping within the LMD?
City Maintenance crews (Public Works Department, supplemented by Contract Services) perform the majority of the maintenance. All areas are inspected by City Staff. Prior to 2003, the City put out to bid and contracted out all the work to private landscape contractors.
Who maintains the storm drains and drainage ditches?
The Water Resources Division is responsible for maintaining storm drains and drainage ditches in public areas and along city streets. Storm drains and ditches divert the water and debris after a storm or rain shower away from road surfaces and public areas to prevent flooding. The storm drain system consists of inlets or catch basins, open channels and ditches, underground pipelines, and detention ponds. Water Resources Division personnel routinely clean drains and ditches to remove any obstacles obstructing the flow of water, and make structural improvements to ensure that the system can efficiently and reasonably handle the water flow.
Who may exhibit?
Those based in Livermore or serving primarily Livermore residents receive priority.
Groups which have exhibited less than four weeks in the previous twelve months receive priority.
Who may reserve library meeting rooms?
Civic Center Library Community Rooms & Civic Center Library Board Room
Non-profit and commercial groups which are open to the public can reserve meeting rooms.
Advance reservation and fee required.
Contact Library Administration at (925) 373-5599.
Civic Center Small Conference Room and Quiet Study Rooms
Individuals or small groups may use the study rooms.
Rooms may be reserved seven days ahead.
There is a two hour limit, per party.
Contact the Information Services Desk at (925) 373-5505.
Who sets up the room?
The user is responsible for set-up and clean up. This time must be included in the paid reservation time.
Who teaches the classes?
The classes are a collaborative effort – facilitators from the Livermore Police Department, Horizons Family Counseling and guest community agencies. All of the facilitators are certified Parent Project® facilitators and have completed the mandated 40-hour training course.
Whose pipes are whose?
Livermore Municipal Water is responsible for pipes on the "street side" of the Livermore Municipal Water customers' water meter, including all service lines and water mains extending throughout the Livermore Municipal Water community, as well as the Livermore Municipal Water water meter itself. If you notice a water leak in the street or in the vicinity of your water meter, please call 960-8100 to report it. The property owner is generally responsible for all pipes and plumbing on the "customer side" of the water meter. This includes the interior plumbing of the home, the outside irrigation system, and the area where the property's water system connects to the water meter.
Why are Sewer Service Charges different depending on customer type?
Proposition 218 requires that the City of Livermore cannot charge any customer type more than its fair share for wastewater service. To ensure this, all rates are based on the average amount of wastewater each customer type typically generates and the average strength of the customer type’s wastewater. The strength of wastewater, measured as the amount of organic material and solids, directly impacts the cost of treatment. Customer types that discharge higher strength wastewater have higher rates because their wastewater is more expensive to treat.
Why can't jet operations be restricted at Livermore?
As noted above, the City cannot restrict access to any type of aircraft that can safely use the Airport. However, since the Airport is open to the public on a 24-hour basis and increasing night operations by older, noisy jets occurred, the City implemented the following policy in early 2002:
“Aircraft operators, especially those operating jet aircraft, are requested to adhere to the “Livermore Airport Voluntary Restraint from Night Flying Time Period” and refrain from flying between 2200 hours and 0600 hours local time.”
This voluntary policy has been effective and staff continues to reiterate its intent to aircraft operators nationwide via Internet, letters, and ramp briefings.
Why did the City of Livermore send these notices?
Proposition 218, or the “Right to Vote on Taxes Act”, was passed by California voters in November 1996. Part of this proposition requires public agencies, like the City of Livermore, to mail a notice whenever rate adjustments are considered. Below is a brief summary of what is required by Proposition 218:
Notification: Proposition 218 requires the City of Livermore to mail a notice to all property owners and sewer service customers that directly pay property-related fees and charges, at least 45 days before the City Council votes to approve or deny any proposed changes to sewer rates. Additionally, these notices must explain:
What the proposed rates are,
Why the City of Livermore needs to adjust rates,
When the Public Hearing will be held,
How customers can protest the proposed rates.
Public Hearing: Proposition 218 requires the Livermore City Council to hold a public hearing to consider adopting proposed Sewer Service Charges. The public hearing will be on Monday, April 27, 2020 at 7:00 p.m. through videoconference. Visit the City Council Meeting Agenda webpage after April 24th for information on how to listen to the Public Hearing.
Protests: As a property owner or sewer service customer that would be directly affected by the proposed rate adjustment, Proposition 218 gives you the right to protest the adjustment. If protests are received before the end of the public hearing for more than 50% of the properties in Livermore, the Livermore City Council cannot adopt the proposed charges. Otherwise, the Livermore City Council will be able to vote to approve or deny the proposed charges. The City Council may also vote to approve a lower adjustment than proposed.
Why do you require a deposit and how much is it?
We require a deposit of $204 for the T-Hangar waiting list; there is no deposit required for the Shelter list. In order to qualify and receive State Department of Transportation loans for hangar construction the airport must demonstrate that there is a demand for additional hangars. Requiring a deposit confirms the applicant's desire to obtain a hangar.
Why does my water smell?
To determine the cause of the smell, let your water run for 30 seconds before rinsing and filling a glass. Characterize the smell.
No smell: The smell is probably coming from bacteria in the P-trap under the drain. Other smells could be from home water treatment systems — check the system, e.g. filters.
Chlorine/Chemical: Oftentimes, the smell detected is the result of chlorine used to disinfect the water supply. If the smell is particularly bothersome, let the water stand in an open container until the chlorine dissipates.
Foul smell: Foul odors often come from drains or garbage disposals. The rotting organic matter or bacteria in the drain/disposal are stirred up when the water is turned on. To get rid of the odor, fill the sink with hot water, add an ounce of household bleach, and allow the water to drain slowly.
Why does the City of Livermore license dogs?
The State of California requires cities to monitor rabies by having a dog licensing program. The license fees help to cover the cost of city Animal Control services. If your dog is lost, a license makes it easier to reconnect lost animals with their owners.
Why does the City only consider written protests when considering adjustments to water rates and meter service charges?
The City follows the requirements of Proposition 218 when considering adjustments to water rates and meter service charges. In accordance with Proposition 218, the City must mail a Notice of Proposed Water Rates and Meter Service Charges to all affected property owners that specifies the basis and reason for the rates and charges, information about the public hearing at which the proposed rates and charges will be considered by the City Council, and how the property owner can protest the proposed rates and charges. At the public hearing, the proposed water rates and meter service charges are subject to "majority protest". That means that if more than 50% of property owners submit written protests before the end of the public hearing, then the City Council cannot adopt the proposed water rates and meter service charges.
Why does the meter service charge increase with meter size?
The meter service charge recovers fixed costs such as billing and collections, and customer service, which do not vary with the amount of water used. It also recovers the maintenance and capital costs associated with the meter. As meters increase in size, they require additional testing and attention, and cost more to repair and replace.
Why doesn't the City paint the curb red in front of fire hydrants?
The public is expected to know that parking is not allowed within 15 feet of a fire hydrant. It is the City's policy not to paint red curb in front of the hydrants, unless it becomes a repetitive problem of enforcement by the Police Department.
Why don't all of the water rates change by the same percent?
The Comprehensive Water and Wastewater Cost of Service Study provided by Raftelis Financial Consultants to the City determined the need to increase total revenues to continue to fund the operation, maintenance, renewal and replacement needs of the City's water utility. Proposition 218 requires rates and charges for water service to correspond to the costs associated with providing service, also that customers within each customer classification pay their fair share of the total cost. The percent difference in the water rate reflects each customer's class proportionate demand on the system. Therefore, some of the customer classes required additional adjustments to maintain balanced pricing between the different classes to remain legally compliant with Proposition 218.
Why is a “full service FBO” being proposed at the Livermore Airport?
At a minimum, a “full service FBO” would provide aircraft maintenance facilities and services, as well as provide fueling of aircraft. Construction of a needed maintenance facility at the Airport will allow aircraft based at Livermore to have maintenance performed at the Airport, rather than having to fly out of and return to the Livermore Airport for maintenance.
The City of Livermore has provided fuel services directly for many years, and it is proposed to have this service transferred to the private sector. Under this proposal, the City will relinquish its fuel sale concession to the “full service FBO”. The full service FBO would use fuel sales to support financially its overall services to the aviation community.
Why is a Sewer Service Charge adjustment being proposed?
Why is there an increase in meter service charges?
The meter service charge, which is based on the size of the City municipal water customer's meter, recovers a portion of the fixed costs associated with providing water service 24 hours a day, 7 days a week. This charge recovers fixed costs such as billing and collections, customer service, and a portion of capital costs, which do not vary with the amount of water used. The financial consultant hired by the City to prepare the Water and Wastewater Cost of Service Study recommended increasing the percent of fixed costs recovered from meter service charges from 34% to 44% for better revenue stability.
Why is water recycling important?
Huge dams and intricate water delivery systems play an important role in sustaining the growing thirst for water around the world. However, many regions have been forced to reassess the long-term reliability of their major water supply systems. Between now and the year 2020, the world's population is expected to increase dramatically. Additionally, there is a growing recognition of the need to restore and preserve our aquatic ecosystems by allowing larger volumes of water to remain within the banks of streams flowing down from the mountains and all the way out to sea.
Why use the kitchen pail? What is it for?
The pails are provided for convenient collection of food scraps and some food-soiled paper in your kitchen. Food scraps are then emptied into the organics cart for pick-up.
Why was the east side chosen for the hotel location?*
There was considerable discussion regarding the best location for a downtown hotel. The Council decision accomplished the competing interests of the protection of Blacksmith Square and the wide support for a hotel presence on South Livermore Avenue. Ultimately, based on feedback from hotel experts and community comments, the Council chose the parcel next to the Bankhead Theater, on the east side of South Livermore Avenue. This site provides the best opportunity for synergy between the hotel, surrounding restaurants, and the Bankhead Theater. The Council concluded that it is important to have a hotel at this very visible site, rather than housing or a parking garage.
Why was there a jump in the Single Family Residential customer's variable (volume-based) rates?
The jump in SFR water rates is a result of closely evaluating the proportionate cost of water service. Proposition 218 requires rates and charges for water service to correspond to the cost associated with providing the service, and the customers within each customer classification pay their fair share of the total cost of service. The fixed meter service charges are set to recover 44% of the fixed costs of providing water service, (i.e., the costs that do not vary with the amount of water used).
The variable rate was calculated to recover the remaining portion of the fixed costs, the cost of the water supply, operation and maintenance, capital projects and reserves. The Comprehensive Water and Wastewater Cost of Service Study provided by Raftelis Financial Consultants to the City found the need to adjust the SFR customer classification because these customers use about 51% of the water, but rates had been recovering only about 41% of the costs.
Also, the City's previous three tier water rate structure was designed to encourage water conservation by allocating more of the cost of water service to customers that use the most water. This type of rate structure is not supported by actual cost of service calculations. The financial consultant hired by the City designed a new rate structure that spreads the cost of water service to SFR customers from three tiers to two tiers. Tier 1 represents the average indoor water use consistent with the State's water usage target of 55 gallons per capita per day, or about 7 units of water per month. One unit of water is 100 cubic feet or 748 gallons of water. Tier 2 represents all other water use.
Why worry about stormwater? Isn't it just rainwater?
Understanding the difference between sanitary sewer drains and storm drains is key to understanding the reason we need to manage storm water. Indoor waste drains in Livermore are connected to a network of sewer lines that flow into the Livermore Water Reclamation Plant. There, the wastewater is treated to a high degree before discharge to the San Francisco Bay. Outdoor drainage typically flows directly to the nearest creek or watercourse, without any treatment. As rain falls to the ground, it comes in contact with pollutant sources that increase the potential for pollution of the runoff that flows into the storm drain system.
Will all of the plan’s open space areas be integrated in a comprehensive design?*
Yes. A Request for Proposals (RFP) has been issued for a landscape architect to design all of the open space areas, which includes the overall design of Stockmen’s Park, the tree-lined path that stretches from South L to South Livermore, and the park-like green space connection through the housing from South L to South Livermore.
Will people be able to smoke cannabis in public places in Livermore?
No. If amended, the ordinance would prohibit consumption of cannabis in a public place that is unlicensed for use, including near child day care centers, schools, nursing homes and other sensitive areas. The City’s smoking ordinance, which currently prohibits smoking in enclosed public places within City limits, including parks, restaurants, and retail areas may also apply to cannabis.
Will the Airport be expanded to accommodate the FBO?
No. There will be no physical expansion of the Airport beyond its current boundaries.
Previously, the Livermore Airport was planned for an additional 1,253,000 square feet of development in addition to the 670,000 square feet of development within the current Airport boundary. In 2010, the City completed a rezoning of the Airport, reducing the remaining planned development of the Airport from 1,253,000 square feet to 748,000 square feet. This represents a reduction of 40% of planned development. All three phases of the Five Rivers Aviation, LLC project constitutes only 75,000 square feet of development.
A full service Fixed Base Operator will provide additional maintenance services that are needed to actually reduce the number of flight operations by aircraft based at the Livermore Airport because tenants will no longer need to fly to nearby airports for maintenance facilities.
Additional services that would be provided by a full service FBO to the aviation community include towing services, lavatory and cabin cleaning services, catering and concierge services, aircraft sales, and lounges for pilots.
All of these services enhance the Livermore Airport in serving economic development in the Tri-Valley.
Won’t the FBO bring unacceptable noise to the Airport?
The 2010 Airport Rezoning Environmental Impact Report evaluated the aircraft noise impacts of all forecast flight operations through 2030. Noise impacts will be mitigated by the City of Livermore to an acceptable level, so that no noise impacts exceed State, Federal, or Livermore standards.
It should be noted that on February 14, 2012, President Obama signed the “FAA Modernization Reform Act of 2012” which was passed by Congress. This final approved federal legislation prohibits the use of noisy “Stage 2” business jets in the contiguous U.S. after December 31, 2015. This ban affects the noisy jets that are of concern to the community.
Won't the new FBO increase the number of aircraft operations?
Over the last decade, there has been some community concern about how individual projects built at the Airport may strongly influence the number of flight operations at the Airport. However, a review of historical annual flight operations at the Airport reveals that there is no one local variable that significantly influences the number of flight operations. Rather, the number of flight operations is influenced by macroeconomic trends that are difficult if not impossible to predict.
Starting with the 1975 Airport Master Plan, forecasts of aircraft operations at Livermore have varied significantly and have not correlated with subsequent actual operations. Flight operations were originally predicted to be over 340,000 operations annually, yet current annual operations are in the range of only 138,000 operations. Aviation forecast are typically related to the population base within the region the airport serves along with the region’s economic strength, and the ability of the region to sustain a strong economic base over an extended period of time. Aside from regional socioeconomics, the national economy (interest rates; cost of insurance, fuel, parts, etc.) plays a significant role in the overall affordability to operate and maintain most privately-owned General Aviation aircraft.
As a practical illustration, the last major installation of hangars in the late 1980’s was followed by an increase in flight operations to over 282,000 in 1993. But since that time flight operations have actually decreased to approximately 138,000 flight operations annually. Thus, there is no direct enduring correlation between hangar facilities and flight operations in this example. Further, flights to airports are made to serve the needs of passengers, recreational pilots, and cargo transportation, not to obtain aviation services that are found at most general aviation airports throughout the Bay Area.
The following graph shows how flight operations have changed since the mid-1980’s: